Standards of Conduct and Grievances

Conduct Expectations:

We uphold high standards of conduct to foster a positive learning environment. All students, instructors, and staff are expected to:

• Treat each other with respect, dignity, and professionalism.
• Communicate courteously and constructively in all interactions.
• Avoid disruptive behavior that hinders the learning process of others.
• Respect diversity and refrain from discrimination or harassment in any form.
• Adhere to the school’s code of conduct and all applicable policies and regulations.

Grievance Procedure:

Students or staff with concerns or grievances should initially attempt to resolve the issue informally by discussing it with the individual(s) involved or their instructor.

If the issue remains unresolved or if the grievance involves the instructor, the aggrieved party may escalate the matter to Peter Reilly, President/CEO via email at [email protected] or via telephone at (508) 938-9250.

Mr. Reilly will will review the grievance and any previous decision, conduct any necessary further investigation, and issue a final decision.

The school prohibits retaliation against any individual who raises a grievance in good faith or participates in the grievance process.

Any acts of retaliation will be subject to disciplinary action, up to and including termination or expulsion, as appropriate.

This policy will be periodically reviewed to ensure its effectiveness and relevance.

Students may also contact the Massachusetts Division of Occupational Licensure, Office of Private Occupational Schools at any time with a complaint: [email protected] or (617) 701-8719.