Missed/Late Payment Policy
Upon signing the Enrollment Form with AHDPG it is the student’s responsibility to ensure that all payments are made in full and on time.
Any change(s) necessary to facilitate payment shall be communicated via email to AHDPG’s Student Services Coordinator at [email protected] or via the telephone at (800) 407-1186, extension 802 at least two (2) business days prior to the payment due date. This will allow AHDPG time to make the necessary adjustments.
Any payment change received after the two-business-day notice requirement will be considered a “missed/late” payment.
In the event of a missed/late payment the following policy will apply:
- On the first occasion, AHDPG will make the necessary change and not assess a $40 Missed Payment Fee.
- Any subsequent missed payment will result in a $40 Missed Payment Fee and AHDPG reserves the right to disable student access to their program until the missed payment and the Missed Payment Fee are paid.
Whether a student uses a credit card, a bank account, or any other method of payment, the AHDPG Missed Payment Policy will apply if a payment is missed and/or late.
Missed/Late Payment Timetable:
Day 1: Upon notification of a missed payment, AHDPG Student Services will email notification to the student with a copy to the student’s Instructor. Student will be given 3 days to respond with updated payment information. A text message and telephone call will be attempted.
Day 4: If payment is made prior to this date. Student Services will issue email to student with a copy to the student’s Instructor acknowledging payment receipt and student will be placed back in good standing.
If payment is not made, student’s Instructor will notify student via email that course access will be suspended beginning on day 7 and until missed payment and late fee are paid. Instructor will text and call student notifying them of account suspension.
Day 7: If still no payment, AHDPG Student Services emails student that access is suspended and student will be withdrawn from the program if missed payment, missed payment fee* and next payment does not process successfully.
Day 30 (Next Payment Date): Student Account is up to date or Withdrawal Process begins consistent with the terms and conditions of the student’s Enrollment Application and Financial Agreement. Demand letter will be sent with a copy to Collections for follow-up.
*if applicable – see above.