Medical Administrative Assisting

Medical Administrative Assisting

Medical administrative assistants are crucial to keeping a healthcare facility running smoothly.  Your specific responsibilities would vary from location to location, but may include:

  • Managing the day-to-day operations of a medical facility.
  • Updating and organizing medical records, including electronic health records.
  • Scheduling and coordinating appointments.
  • Verifying patient insurance.
  • Completing and submitting insurance claims.
  • Preparing correspondence between medical providers and their patients.
  • Providing quality customer service to patients.
  • Working in a professional environment.

If you’ve ever considered working in a medical office, you should definitely consider becoming a Medical Administrative Assistant. Medical Administrative Assistants are an essential part to any medical office because they manage the patient records, aid in coding insurance forms, prepare and process insurance claims, and handle the day-to-day functions of a medical office

Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. Employment of a medical assistant is expected to grow an impressive 31% by 2020.

Medical assistants held about 527,600 jobs in 2010. Most medical assistants work full time. Some work evenings or weekends to cover shifts in medical facilities that are always open.

The median annual wage of medical assistants was $28,860 in May 2010. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $20,810, and the top 10 percent earned more than $40,190.

See a copy of the latest US Bureau of Labor Statistics report for medical assistants.

The increased use of Electronic health records (EHRs) are changing medical assistants’ jobs. More and more clinicians are adopting EHRs, moving all their patient information online. Assistants need to learn the EHR software that their office uses.

Medical assistants should not be confused with physician assistants, who examine, diagnose, and treat patients under a physician’s supervision. For more information, see the Department of Labor’s profile on physician assistants.

The Medical Administrative Assistant program is designed to prepare students for entry-level positions as medical administrative assistant in a variety of health care settings.

Medical administrative assistants perform administrative functions for a hospital or clinic through their knowledge of medical terminology and applications. They can work in a variety of roles and locations with job titles ranging from unit secretary or medical office specialist to patient coordinator.

Medical administrative assistants are responsible for a wide range of administrative tasks to ensure the office they are managing functions smoothly. These tasks can vary by location but typically include:

  • Checking in patients at the front desk.
  • Answering the phone.
  • Scheduling patients for the proper appointment.
  • Interviewing patients for case histories in advance of appointments.
  • Compiling medical records and charts.
  • Operating computer software and office equipment.
  • Transferring lab results to the appropriate clinician.
  • Maintaining supplies and appearance for the office.
  • Medical admin work locations.

Medical administrative assistants can be found working in doctors’ offices, hospitals, outpatient clinics, and in a variety of other medical facilities. Characteristics that contribute to the success of a Medical Administrative Assistant include:

  • Strong Communication Skills: Listening to others without interruption while still asking relevant questions is key to obtaining valuable information that may be helpful to the doctor. Good communication is also about sharing important physician instructions clearly with patients and answering any questions he or she may have.
  • Empathetic: It’s not only being a good listener that is important to a medical assistant, but also understanding any concerns, joys, and other situations and experiences patients are sharing with you. This may help them feel more at ease during the appointment.
  • Dependability: The doctor, your health care team members, and the patients all depend on you to be on time, know your job, and respect the accepted protocols.
  • Stress Tolerance: A busy doctor’s office or clinic can get quite hectic. Patients come to your facility in need of care, and there will always be plenty of paperwork to maintain, all of which contributes to the chaos. The everyday stresses that all of these situations can cause requires a strong, tolerant person to effectively handle each and every one.
  • Self-Control and Courtesy: It’s easy to react to a busy physician, or a frustrated patient who is in pain or full of questions, but having self-control of your own emotions and actions in a health care setting while remaining courteous is the mark of a true professional.
  • Integrity: In a health care environment, the information a medical assistant collects and has access to is privileged information. The HIPAA Privacy Rule requires discretion of patient health information, but it’s also a courtesy to be respectful of any information you obtain from a patient, even in casual conversation. As a result, medical assistants are faced with moral and ethical situations every day. Integrity is paramount to being a good medical assistant.
  • Attention to Detail: By being alert and attentive to details, you will be better able to help your patients, assist the doctors caring for them, and aid your colleagues so they can do their jobs more effectively.

Typically, those interested in becoming a Medical Administrative Assistant enjoy helping people with their health, teaching and talking with others. If any of these traits appeal to you, becoming a Medical Administrative Assistant might just be what the career doctor has ordered!

This self-paced, mentor-supported program covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. A great course for clinicians and medical office professionals.

The program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career. This course covers the following key areas and topics:

  • History and background of the medical assisting profession.
  • Interpersonal skills, medical ethics, and basic medical law.
  • Telephone techniques and skills for scheduling appointments.
  • Medical terminology.
  • Basics of insurance billing and coding.
  • Medical records management and management of practice finances.

Medical Administrative Assistant Detailed Course Information:

  • An overview of the healthcare industry and expectations for a healthcare professional.
  • Role of the medical administrative assistant.
  • History of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties.
  • Ethical and legal issues, fraud abuse, and compliance.
  • Office and patient communication techniques, appointment scheduling and general office duties.
  • Technology in the healthcare environment.
  • Basic terminology used in the medical office.
  • Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record.
  • HIPAA review and patient bill of rights and confidentiality.
  • Financial and practice management.
  • Health insurance coverage, and billing and coding procedures.
  • Professional fees, billing and collecting procedures, accounting systems and credit arrangements.
  • Medical accounting, financial statements, cost analysis, and budgets for the medical practice.
  • Specimen collection, laboratory safety, and federal and state regulations.
  • Assisting with medical emergencies.

The Administrative Medical Assisting program fee is an all-inclusive fee which covers everything a student needs to successfully complete our program. Our program fee covers:

  • Tuition
  • Textbooks
  • Materials
  • Course fees.

Our Medical Administrative Assistant Training program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration and delivers the skills students need to obtain an administrative medical assistant position or advance within their current healthcare career.

Program Title: Administrative Medical Assisting


Upon program completion, a certificate of completion is earned and support is offered to our graduates to help secure employment.

Option 1 – Pay Upfront Plan – Save 10%!
The pay upfront program offers a 10% tuition discount for those individuals who are willing to pay upfront for their education.

Option 2 – Military Discount – Save 10%
As a Military Friendly School, a 10% tuition discount is available to active military personnel and their spouses.

*The Pay Upfront Plan and the Military Discount cannot be combined and are limited to only one discount.

Option 3 – Monthly Payment Plan
The monthly payment plan includes a one-time initial payment of $295 due at the time of enrollment with the balance billed in monthly installments. A 3% payment processing fee applies, and payments are automatically deducted from your credit card or bank account. Contact Admissions for details.

Option 4 – MyCAA Funding Program
We know that maintaining a career can be difficult for your military lifestyle. That’s why we provide a flexible way to complete your education in careers that are essential nationwide. Learn at home, on your own schedule for a career that will travel with you wherever you go. With MyCAA your education costs maybe 100% covered, meaning you can focus on your future and not tuition costs. The MyCAA Funding program is administered by the Department of Defense.

More information about the MyCAA Program

The Medical Administrative Assistant Certification (CMAA). Also referred to as Medical Office Secretary or Medical Office Assistant, the Certified Medical Administrative Assistant (CMAA) will perform routine administrative tasks to help keep the clinicians’ offices and clinics running efficiently. As a CMAA, you may perform some or all of the following tasks:

  • Review and answer practice correspondence.
  • Operate computer systems or other types of technology to accomplish office tasks.
  • Answer calls, schedule appointments, greet patients, and maintain files.
  • Update and maintain patient and other practice-specific information.
  • Coordinate collection and preparation of operating reports such as time and attendance.

Benefits to obtaining a Medical Administrative Assistant Certification may include: more job opportunities, an increased pay scale, and increased subject matter expertise.

The National HealthCareer Association (NHA) certifies Medical Administrative Assisting Professionals and is the nation’s largest health career certification provider.

More information on the Medical Administrative Assistant (CMAA) certification exam.

Q: What are the technical requirements for the course?


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Q: Can I use my Apple / Macintosh computer to access this course?

Yes, this course can be accessed using an Apple / Mac computer. See above for additional requirements.



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